SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session (3PM Mon -Thurs )
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Jenny Garcia
SmartAdvocate is so user friendly. I enjoy how it can be customized to meet our needs. We use it for multiple case types and even employee files and we love it. The reporting capabilities are also excellent. Highly recommend!
Katie Broome
I don't know what we would do without SmartAdvocate!!! It does everything but make you coffee in the morning (I am waiting for that upgrade). Once you get through the training phase which can be overwhelming, you will be glad that you are a part of the SmartAdvocate family. I would recommend SmartAdvocate to anyone!
Stephen T. Collins
"Support, support, support. You can actually get a person on the phone to assist and not have to use a chat box that takes 10 minutes for a response. They will also use email but with a quick response."
Our all-in-one system is loaded with features, capabilities, and reporting that other case management software systems don’t have. Join some of the top law firms using SmartAdvocate to make their firms more efficient and more profitable.