SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session (3PM Mon -Thurs )
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Jenny Garcia
SmartAdvocate is so user friendly. I enjoy how it can be customized to meet our needs. We use it for multiple case types and even employee files and we love it. The reporting capabilities are also excellent. Highly recommend!
Michelle Hall
SA has been great organizing and tracking my clients and cases. So much versatility with SmartAdvocate
Haylee Hedden
Smart Advocate is a user friendly program that has all your needs right at your fingertips. Helps making working cases easier for not only yourself but any other staff that needs to access the file.
Our all-in-one system is loaded with features, capabilities, and reporting that other case management software systems don’t have. Join some of the top law firms using SmartAdvocate to make their firms more efficient and more profitable.