SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Melissa Roman
Ive been using Smart Advocate with my current employer for almost two years. It is a great and efficient program. I highly recommend it.
Sofia Alvarez
I use Smart advocate daily. It is a complete platform, easy to use and very friendly for new users. I didn't have to spend much time training, in a couple of days I was already organizing my files. I no longer remember what it was like before using it. Highly recommended
Steven L. Alter, Esq.
I needed to let you know that during the last several months of our employees working remotely, our office required various SmartAdvocate support. Max Rosmarin was ALWAYS promptly available to provide clear, concise and CORRECT solutions. Our firm appreciates his assistance and hard work.
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.
