SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Jeffrey A. Mitchell
It is so nice to have a company hear and address our needs. As attorney’s in the trenches with us, you understand how technology can make our lives so much easier. Thank you Smart Advocate. It just keeps getting better and better! Looking forward to the next release.
Michelle Hall
SA has been great organizing and tracking my clients and cases. So much versatility with SmartAdvocate
Renee Jackson
SmartAdvocate is an indispensable tool in my daily workflow. As a crucial component of my job, it provides the necessary support to efficiently manage and execute tasks. Without SmartAdvocate, navigating through daily responsibilities would be significantly more challenging, if not impossible. Its intuitive interface and robust features ensure that I can accomplish my work effectively, making it my primary resource for success. Highly recommended for anyone looking to streamline their professional tasks
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.