SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Renee Jackson
SmartAdvocate is an indispensable tool in my daily workflow. As a crucial component of my job, it provides the necessary support to efficiently manage and execute tasks. Without SmartAdvocate, navigating through daily responsibilities would be significantly more challenging, if not impossible. Its intuitive interface and robust features ensure that I can accomplish my work effectively, making it my primary resource for success. Highly recommended for anyone looking to streamline their professional tasks
Alejandra Penaloza
Smart Advocate is an amazing program. The interface is intuitive and easy to use, allowing our team to quickly input case details, track deadlines, and manage client informationall in one place.
Suzann Dry
I have been a Paralegal for 28 years and this is the BEST Legal Software programs I have ever used. Everything you can possibly imagine about a case is included in this software. Smart Advocate provides any training you need. Very user friendly, There is a User Manual built into the program, which if you are like me, you don't want to have to call anyone, you can just look up the answer. I have been using the program for 3 years and I am still amazed at all of the features it offers. If you are considering purchasing this software, 10 years from now, you will still be thanking the designers of this software.
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.
