SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Jonathan Ibarra
I have used several computing systems in handling cases. Smart Advocate is clearly the best option. Also, the system is updated and improved, and administrators are responsive to inquiries.
Alejandra Penaloza
Smart Advocate is an amazing program. The interface is intuitive and easy to use, allowing our team to quickly input case details, track deadlines, and manage client information—all in one place.
FKR
I have been using SA for a few months now and I am impressed by all of their functions and am looking forward to what they are working on. Their Document management, automations and customization are amazing. Their support team is phenomenal specially the our agent Hemily, she knows what we need without even saying it and is always available to help! Very pleased overall.
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.