SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Ramon Sanchez
I have been using SA for over a year at Farah & Farah and the experience has been great.
Justin Guerrini
SmartAdvocate makes legal case management more reliable and efficient. It has basic features (Case Notes and Case Documents) for users to easily access and review case files. There are options for users to access Case Notes and Case Documents at the same time to easily coordinate dates and times between notes and documents. There are also more advanced features for case communications. We text clients and email documents directly from the SmartAdvocate software. This gives a more professional look to our communications and makes our communications more organized and complete. The SmartAdvocate customer service also improved my outlook on case management. The customer service provided instructions on how to use the software features. The extent of their knowledge made me feel more comfortable and secure with using SmartAdvocate.
Julia Ronquillo
Easy and intuitive case management software with attentive sales team made implementation a breeze! Recommend to any law firm looking to up their game.
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.