Support

Contact Us

All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.

A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.

Need Help?

SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:

Jump on a live Daily Office Hours session (3PM Mon -Thurs )
Visit our SmartAdvocate Knowledge Base
View our Tip of the Week archive - Tip of the Week Archive
Explore our extensive library of Training videos here - Training Videos
Search for a topic in our User Manual - User Manual
Use Page Help icon on any SA screen to learn on the spot

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Natalia Martinez

Smart Advocate is the second software I've come across in the legal field and the organization abilities are incredible. Numerous user friendly tabs to keep case files organized and every viewer in the know!

Jeimmy Lopez

Legal software that actually does help! Automated procedures that help the workload and workplans that guide you.

Kelli Knupp

Great legal case management program! Great "Notes" section to share regular information with other team members. I like that the notes can also be emailed when attached for instant notification to other team members, saving a separate e-mail. Being able to create folders within documents is helpful to stay organized and locate specific items. "Tools" function is great to search for another document example pertaining to what you may need for reference. If there is something you want to do, just review the training guide and it the solution is likely there.

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