Support

Contact Us

All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.

A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.

Need Help?

SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:

Jump on a live Daily Office Hours session (3PM Mon -Thurs )
Visit our SmartAdvocate Knowledge Base
View our Tip of the Week archive - Tip of the Week Archive
Explore our extensive library of Training videos here - Training Videos
Search for a topic in our User Manual - User Manual
Use Page Help icon on any SA screen to learn on the spot

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Seth Milbauer, Esq.

"The conversion was much smoother than from Saga Dos to Windows"

Sean Kelly

"For 15 years I put up with Saga’s frustrating bugs and deficiencies. After months of evaluation, I chose SmartAdvocate®. SmartAdvocate® is the only modern case management system I could find that was designed by personal injury attorneys and will continue to change and grow with the times. SmartAdvocate® has features that have changed the way we manage our cases and law firm, request and track medical records, track schedules and clients, and work in and out of the office. SmartAdvocate® dashboards are the most unique feature of the entire system. Conversion from my old system to SmartAdvocate® was a breeze. Customer service is second to none."

Jonathan Ibarra

I have used several computing systems in handling cases. Smart Advocate is clearly the best option. Also, the system is updated and improved, and administrators are responsive to inquiries.

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